Shipping and Delivery Policies

MitraCart Shipping and Delivery Policies

Origin of Shipments:

All purchases from MitraCart are dispatched from our warehouse located in Tamil Nadu. We utilize reputable courier agencies to ensure reliable and timely delivery of your orders.

Order Processing and Delivery Time:

Order Processing: Most orders are processed on the same day. However, exceptions may occur, and some orders may take 1-5 business days to process from the time of order placement.

Delivery Time: Customers can expect to receive their orders within 1-12 business days from the date of shipment.

Delivery Address:

Shipping to Provided Address: Orders are shipped to the address provided by the customer during the checkout process. Once an order is confirmed, it cannot be rerouted to a different address.

Address-related Issues: In case of emergencies or issues with the provided address, customers are advised to contact our customer care team for guidance and assistance.

Potential Delays:

Delivery times may be affected by external factors such as public holidays or strikes, which could lead to delays in the shipment process.

Receipt of Goods:

Signature Requirement: Upon delivery, a signature is required from the recipient. This can include family members or any designated alternative person suggested by the customer.

Responsibility Disclaimer: While an alternative person may sign for the goods, MitraCart holds no responsibility for any discrepancies or issues arising from such arrangements.

Shipping and Handling Charges:

Transparent Communication: Shipping and handling charges are communicated to customers during the checkout process. This transparency allows customers to be aware of the applicable charges before making payments.

Variation in Costs: Shipping costs may vary depending on factors such as product volume, type, and destination of shipment.

Complaint Resolution:

Prompt Communication: In the event of any complaints or issues regarding the order, customers are encouraged to reach out to our Customer Care team within 1 business day of receiving their order. This prompt communication ensures timely resolution and customer satisfaction.

By adhering to these shipping and delivery policies, MitraCart aims to provide a seamless and reliable shopping experience for our valued customers. For any further assistance, please contact our Customer Care team.